Privacy Policy

At The Grange Hotel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a booking with us.

1. Who We Are

The Grange Hotel is an independently owned and operated hotel in King’s Lynn, Norfolk.
Address: Willow Park, King’s Lynn, Norfolk, PE30 3BP

Email: info@thegrangehotelkingslynn.co.uk

Phone: 01553 671222

2. Information We Collect

We collect personal information that you voluntarily provide when you:

Make a booking or enquiry (via our website, phone, or email)
Subscribe to our mailing list or contact us through forms
Check in or stay at the hotel

This may include:

Name, email address, phone number, and postal address
Payment information (processed securely via Wix Hotels or a third-party payment provider)
Booking details (dates of stay, room type, preferences, etc.)
Any additional information you choose to share (e.g., dietary requirements, accessibility needs, pet information)

3. How We Use Your Information

We use your information to:

Process and manage your booking or enquiry
Communicate with you about your stay
Provide customer service and support
Comply with legal or regulatory obligations
Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Booking and Payment Processing

Bookings and payments made through our website are handled securely by Wix Hotels (a service provided by Wix.com Ltd).
Wix acts as our data processor and complies with GDPR and other data protection regulations.
You can view Wix’s privacy policy here: https://www.wix.com/about/privacy.

5. Data Storage and Security

We take appropriate measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
Data may be stored securely on Wix’s servers or other GDPR-compliant systems used for managing bookings and communications.

6. Cookies and Analytics

Our website may use cookies to improve your browsing experience and help us understand website traffic and usage.
You can choose to accept or decline cookies through your browser settings.
Wix may also collect anonymised analytics data; see their cookie policy for details.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise these rights, please contact us at [insert your email address].

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected — typically for legal, accounting, or booking record requirements.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:
The Grange Hotel
Willow Park, King’s Lynn, Norfolk, PE30 3BP
Email: info@thegrangehotelkingslynn.co.uk
Phone: 01553 671222