Terms and Conditions
Welcome to The Grange Hotel. By making a booking or using our website, you agree to the following Terms and Conditions. Please read them carefully before confirming your reservation.
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1. About Us
The Grange Hotel is an independently owned hotel located at:
The Grange Hotel
Willow Park, King’s Lynn, Norfolk, PE30 3BP
Email: info@thegrangehotelkingslynn.co.uk
Telephone: 01553 671222
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2. Bookings and Payments
Bookings can be made directly through our website, by phone, or by email.
All online bookings are processed securely via Wix Hotels, which manages payment and reservation details on our behalf.
A valid debit or credit card is required to confirm your booking.
Full or partial payment may be taken at the time of booking, depending on the rate or offer selected.
3. Cancellations and No-Shows
Guests may cancel or amend their booking according to the cancellation terms displayed during the booking process.
Cancellations must be made via the same method the booking was made (e.g. Wix Hotels, phone, or email).
If you fail to arrive without notice (“no-show”), or cancel outside the stated notice period, you may be charged the equivalent of the first night’s stay or the full booking amount, depending on the rate selected.
Any refunds will be processed using the same payment method used at booking.
4. Check-In and Check-Out
Check-in: From 2pm
Check-out: By 11am
Early check-in or late check-out may be available on request, subject to availability and an additional fee.
Please bring a valid form of identification upon arrival.
5. Guest Responsibilities
Guests are expected to behave respectfully toward other guests, staff, and hotel property.
We reserve the right to refuse service or terminate a stay without refund if behaviour is deemed disruptive, unsafe, or unlawful.
6. Damage and Loss
Guests are responsible for any damage caused to the hotel property or furnishings during their stay.
The hotel is not responsible for loss or damage to personal belongings left in rooms or public areas.
Please use any safes provided, or ask at reception for assistance.
7. Pets
Pets are welcome in certain rooms by prior arrangement. Please inform us at the time of booking.
Owners are responsible for their pets’ behaviour and any damage caused.
8. Accessibility
The hotel has four ground-floor rooms suitable for guests with limited mobility. If you have specific accessibility needs, please let us know before booking so we can ensure a suitable room is available.
9. Smoking Policy
The Grange Hotel is a non-smoking property. Smoking or vaping inside the building is not permitted. Designated outdoor areas are available. Breaches of this policy may result in a cleaning fee.
10. Functions and Events
The hotel can host private functions including christenings, wakes, birthdays, business meetings, and afternoon teas. Separate terms, conditions, and deposits may apply for event bookings.
11. Website Use
The content on our website is for general information and may change without notice.
We make every effort to ensure accuracy but cannot guarantee that information, pricing, or availability are always current.
Use of our website and booking system is at your own risk.
12. Data Protection and Privacy
We respect your privacy and handle personal data in accordance with the UK GDPR and Data Protection Act 2018.
For full details on how we collect, store, and use your data, please refer to our Privacy Policy.
13. Liability
The Grange Hotel accepts no liability for:
Loss or damage to personal property
Injury or illness sustained during your stay, except where caused by proven negligence
Any indirect or consequential loss
Nothing in these terms limits our liability where it cannot be lawfully excluded under UK law.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
For any questions regarding these Terms and Conditions, please contact:
The Grange Hotel
Willow Park, King’s Lynn, Norfolk, PE30 3BP
Email: info@thegrangehotelkingslynn.co.uk
Telephone: 01553 671222